Dr Pawan Agrawal, President of Kamlabai Educational and Charitable Trust
At the INTEROP Mumbai 2011 exhibition cum conference, Dr Pawan Agrawal, shares some unique insights into a supply chain that runs without technology and has a prestigious Six Sigma certification.
What would you call a human supply chain network that is massive in scale, uses no technology, but still manages to deliver over 2 lakh lunch boxes (also called the ‘Dabba’) everyday with no errors? The word ‘miracle’ perhaps is too modest to describe this phenomenon. No wonder, it is an enviable feat. The Dabbawalas also have to their credit, a Six Sigma rating, and of course, a place on the syllabus of multiple management books of international repute. The BBC has produced a documentary on the Dabbawalas, and Prince Charles had to fit in with the Dabbawalas schedule (not vice versa), since the Dabbawalas have a fixed schedule where the customer is the only king. Impressed with the service, Princes Charles invited the Dabbawalas to his wedding with Camilla Parkes Bowes.
How does an organization with no sophisticated knowledge and usage of technology manage to create a supply chain that is the envy of global organizations? To know more, attend an interactive session at the hub of business technology, INTEROP Mumbai 2011.
We have one of the most respected speakers, Dr Pawan Agrawal, President of Kamlabai Educational and Charitable Trust, who will share his unique insights into a network that is powered by human intelligence.
Dr Pawan Agrawal (M.Com., B.Ed., LL.B., A.C.S., Ph.D.) is an international speaker, and has spoken at several international conferences. Besides working as a teacher and playing a pivotal role as the co founder of various educational institutes and schools, Dr Pawan Agrawal also has a Ph.D. for a thesis title ‘A study of Logistics and Supply Chain Management of Dabbawala in Mumbai’.
Please check out the below glimpse of Dr Pawan Agrawal, CEO, Mumbai Dabbawala Association delivering one of his sessions, meet and interact with him in person only at INTEROP Mumbai.
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